Enhancing Patient Interaction with Bland.ai at a Doctor’s Clinic

Bland.ai Automated 70% of Calls, Reducing Workload and Improving Patient Satisfaction

About Our Client

A busy doctor’s clinic faced challenges managing high call volumes, particularly for appointment scheduling, patient inquiries, and follow-ups. The clinic needed a solution that would streamline these interactions without compromising the quality of patient care. Bland.ai was implemented to automate routine phone tasks, allowing staff to focus on direct patient care.

About

Company

Challenges To Overcome

High volume of calls leading to long wait times and potential patient dissatisfaction.

Administrative staff overwhelmed with repetitive tasks like scheduling and answering common questions.

The need for a solution that could integrate with the clinic’s existing electronic health record (EHR) system.

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Our Solution

Bland.ai’s custom AI phone agents were deployed to handle the clinic’s most frequent and time-consuming tasks. The solution was tailored to:

  • Automate appointment scheduling, including sending reminders and confirmations.
  • Provide answers to common patient inquiries, such as office hours, directions, and basic medical advice, through an AI-driven, human-like voice interface.
  • Integrate with the clinic’s EHR system to access patient records during calls, ensuring personalized interactions and seamless service.

Results of this endevour

Reduced Call Volume for Staff:

The AI agents successfully handled over 70% of incoming calls, significantly reducing the workload on administrative staff.

Improved Patient Satisfaction:

Patients experienced shorter wait times and received prompt, accurate information, enhancing their overall experience.

Increased Efficiency:

The integration with the EHR system allowed the AI to provide personalized service, improving operational efficiency without compromising on care quality.

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